FAQ

Frequently asked
questions

We’ve put together answers to some of the most common questions about our services, appointments, and therapy process. If you can’t find what you’re looking for here, our friendly team is just a message away.

Contact
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Let Mental Health Clinic Australia help you make a change.

Popular Questions

We’ve answered some of the most common questions our clients ask — from booking and session details to therapy options and support. If you can’t find what you’re looking for, we’re always here to help.

You can book directly through our online form or by calling our clinic. Once we receive your request, we’ll confirm your appointment and send you any information you need to prepare.

No referral is required to book an appointment. However, if you have a Mental Health Care Plan from your GP, you may be eligible for Medicare rebates.

Your first session is about understanding your needs. We’ll discuss your concerns, history, and goals, then work with you to create a personalised care plan — which might include therapy, support services, or collaboration with your GP.

Yes. We offer sessions via secure video conferencing or phone calls, so you can access support wherever you are in Australia.

Operating hours:
Monday – Friday 9am – 5pm
We are not open on NSW public holidays
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Contacts:
Phone: (02) 9858 2350
Fax: (02) 8078 4165
Email: mail us